The Whisktakers Terms and Conditions Last Revised: DATE OF PUBLICATION These terms explain the rules for using The Whisktakers website and buying our freshly baked cookies and brownies. By placing an order, you agree to these terms. Some sections apply only when relevant to your order. 1. Who we are The Whisktakers is a sole-trader bakery based in Coventry, West Midlands. Legal name: FULL LEGAL NAME Email: freshlybakedtoorder@outlook.com Website: https://www.thewhisktakersuk.com/ In short: These terms are between you and the person legally operating The Whisktakers. 2. Age-restricted products Some brownies contain alcohol. You must be 18 or over to buy, receive, or consume alcohol-infused brownies. We may ask for proof of age. Ordinary cookies and brownies may be purchased by customers of any age, subject to applicable law. In short: Alcohol-infused brownies are for adults only. 3. Products, prices and orders Prices are shown in pounds sterling (£). The Whisktakers is not VAT registered, so VAT is not added to the listed prices. Product photographs are for illustration. Because our products are baked to order, their appearance may vary slightly. Your order is a request to buy. We accept it when we confirm the order or begin preparing it. If a product or price is shown incorrectly, we may contact you before accepting the order. In short: Prices are in pounds, and made-to-order products may vary slightly in appearance. 4. Delivery and collection Delivery or collection is arranged by contacting us. Our usual service area is CV1 1NQ, unless we agree otherwise with you. Delivery details, timing and any delivery charge will be agreed with you before the order is completed. Customers may contact us to discuss collection or delivery arrangements. In short: Contact us to agree delivery or collection around CV1 1NQ. 5. Returns, cancellations and refunds You may cancel an online order within 14 days of receiving the goods where the law gives you that right. However, this right does not apply to goods made to your specifications or goods that are liable to deteriorate or expire quickly. We also offer a 24-hour business cancellation window where practical. This does not remove any legal rights you have. If you receive the wrong product, please return it for review. If we confirm that we supplied the wrong product, we will provide an immediate replacement. We do not accept returns solely because a cake or other baked item has been squashed after delivery or collection. If you are concerned about an item, contact us promptly and arrange for it to be returned or collected for review. You may return it in person around CV1 city centre or arrange collection with us. Faulty or incorrectly supplied products remain covered by your legal consumer rights. In short: Legal cancellation rights still apply, but baked goods and made-to-order items may be excluded. Wrong products are reviewed and replaced when confirmed. 6. Promotional messages We may send marketing messages where you have consented or where the law allows us to do so. You can opt out using the unsubscribe link in a marketing email or by contacting us. In short: You can stop promotional emails at any time. 7. Website use You must not use the website unlawfully, attempt to gain unauthorised access, interfere with its security, copy its content without permission, or pretend to be connected with The Whisktakers. 8. Our content The website’s text, branding, photographs, designs and other content belong to The Whisktakers or are used with permission. You may view the website for personal use, but you must not copy, sell or redistribute its content without permission. 9. Availability and liability We aim to keep the website and ordering process available, but interruptions may occur. Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud, or any consumer right that cannot legally be excluded. Your statutory rights regarding the quality and safety of goods are not affected. 10. Changes to products and these terms We may change product availability, recipes, prices and delivery arrangements. Changes will not affect an order we have already accepted unless we agree otherwise with you. We may update these terms by publishing a new version. Material changes will apply to future orders after publication. 11. Governing law These terms are governed by the law of England and Wales. The courts of England and Wales will normally deal with disputes, but UK consumers retain any mandatory rights to bring proceedings elsewhere where the law allows. 12. Contact For questions, complaints, delivery arrangements or returns, contact: Email: freshlybakedtoorder@outlook.com 13. Privacy Our privacy practices are explained in our separate privacy policy. A privacy policy should be added to the website and linked from the checkout and footer.